Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What makes Organic Zoo products sustainable?
We use 100% GOTS-certified organic cotton and non-toxic, eco-friendly dyes. Our production processes focus on reducing water waste and ensuring fair labor practices across our entire supply chain.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
How should I care for my organic cotton garments?
To preserve the quality and softness of the fibers, we recommend machine washing on a cold, gentle cycle and air drying. Avoid bleach and harsh detergents to protect the eco-friendly dyes.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.